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Rhyddid Records - Privacy Policy

Last updated: 26 November 2025

Rhyddid Records ("we", "us", "our") is committed to honouring your privacy, treating your personal information with care, and protecting it with integrity. As a business rooted in creativity, excellence, and service, we handle all data in a way that reflects respect for every individual.

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This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, book our services, or interact with us online.

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1. Information We Collect

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We collect the following types of data:

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1:1 Personal Information You Provide

  • Name

  • Email address

  • Phone number (if provided)

  • Billing information (handled securely via Stripe/Calendly; we do not store card numbers)

  • Booking details (session types, preferred times)

  • Any information voluntarily shared during sessions or enquiries

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1.2. Automatically Collected Information

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When you visit our website or booking pages, we may automatically collect:

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  • IP address

  • Device information

  • Cookies and data usage

         These help us improve site performance and user experience.

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1.3 Communication Information

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If you join our mailing list, we collect your email for newsletters and updates.

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2. How We Use Your Information

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We use your information only for purposes that serve you and support the running of Rhyddid Records:

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  • To provide vocal coaching, songwriting consultations, artist development, and ministry-related sessions

  • To schedule sessions via Calendly

  • To process payments through Stripe

  • To send confirmations, updates, and administrative emails

  • To improve our services and website experience

  • To maintain internal records such as income tracking, student numbers, and service usage

  • To communicate with you about new services, resources, or changes (only if you opt in)

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We do not sell, rent, or misuse your data - ever.

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3. Lawful Basis for Processing (GDPR)

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As a UK-based business, we process your information under GDPR using the following legal bases:

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  • Contract: To deliver the services you have booked

  • Consent: For newsletters or optional communications

  • Legitimate interest: For business analysis, security, and customer support

  • Legal obligation: For tax and accounting requirements

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4. How We Store and Protect Your Data

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We take your privacy seriously and use secure systems to protect your data.

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Your data may be stored on:

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  • Calendly (scheduling and optional communications)

  • Stripe (payment processing)

  • Email inboxes

  • Notion or Google Sheets (internal business tracking)

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We implement reasonable technical and organisational measures to prevent unauthorised access, loss, misuse, or disclosure.

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5. Sharing Your Information

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We only share your information with trusted third-party tools necessary for our operations:

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  • Calendly - scheduling and optional automated communications

  • Stripe - secure payment processing

  • Zoom or Google Meet - for online sessions

  • Email service providers - for newsletters or communication

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These providers have their own privacy policy and security policies and are GDPR-compliant.

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We do not share your information with advertisers, marketers, or unrelated third parties.

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6. Recordings and Session Content

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  • Sessions are not recorded unless explicitly agreed to in writing.

  • If recordings are made, their purpose and storage method will be clearly explained beforehand.

  • You have full rights to decline recording at any time.

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7. Your Rights (UK GDPR)

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You have the right to:

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  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information (where legally permitted)

  • Withdraw consent at any time (e.g., unsubscribe from emails)

  • Request limits on how your data is used

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To exercise these rights, contact us at: info@rhyddidrecords.co.uk

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8. Children's Privacy

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Rhyddid Records does not knowingly collect data from individuals under 16 without parental or guardian consent. If you believe such data has been shared, please contact us so we can remove it.

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9. Cookies

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Our website may use cookies to:

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  • Improve functionality

  • Analyse site traffic

  • Enhance user experience

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You can adjust cookie settings through your browser at any time.

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10. Retention

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We keep your information only as long as necessary for:

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  • Providing services you have booked

  • Legal obligations (e.g. tax records)

  • Legitimate business needs

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Once no longer required, information is securely deleted.

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11. Changes to This Policy

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We may update this Privacy Policy from time to time. The updated version will be posted here with a revised "Last Updated" date.

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12. Contact Us

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If you have any questions about this Privacy Policy or how your data is handled, please contact:

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Rhyddid Records

Email: info@rhyddidrecords.co.uk

Website: www.rhyddidrecords.co.uk

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We value you, your trust, and your privacy.

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